TriMark Foodcraft

Project Manager - TriMark Foodcraft - (Winston Salem, NC)
Credit Associate -TriMark Foodcraft (Winston Salem, NC)
Sales Support Manager -TriMark Foodcraft (Winston Salem, NC)
Sales Support Specialist -TriMark Foodcraft (Winston Salem, NC)
Procurement Supervisor -TriMark Foodcraft (Winston Salem, NC)
Inventory Analyst -TriMark Foodcraft (Winston Salem, NC)

Project Manager

Position Summary:

Responsible for managing food service related projects from final design through turnover to the end user.  Works effectively with general contractors, engineers, project coordinators, sales staff, executive management and other support departments.   Serves as a key link with the clients and reviews the deliverable prepared by the team before passing onto client

Reports to:  Sales/Project Management

Primary Responsibilities:
  • Oversee projects from final design through turnover.  Ensure that construction activities move according to predetermined schedule.
  • Manage day to day operational aspects of project and scope.
  • Devise work plans and make revisions as and when need arises.
  • Monitor the progress of the construction activities on a regular basis.  Hold regular status meetings and/or attend jobsite meetings with project team.  
  • Communicate effectively with the contractors responsible for completing various phases of the project.  Coordinate and schedule subcontractors with General Contractor (GC).
  • Co-ordinate the efforts of all parties involved in the project, including engineers, project coordinators, sales staff, executive management, consultants, contractors, sub-contractors and laborers.
  • Maintain strict adherence to the budgetary guidelines, hours, expenses, quality and safety standards.
  • Review, coordinate and release all vendor shop drawings into fabrication to meet project schedule.
  • Prepare and submit change orders to GC/Owner as required.

Knowledge, Skills & Abilities:
  • 2-5 years of commercial food service experience preferred.
  • 1-2 years project management/superintendant/construction industry experience a plus.
  • Proficiency with Microsoft Office.
  • Proficiency reading blueprints.
  • Strong interpersonal skills; ability to work independently as well as part of a team.  Ability to plan and organize a team effort.
  • Strong organization skills with attention to detail.  Ability to multi-task and stay focused on critical objectives.
  • Strong verbal and written communication skills.  Good client management and goodwill building ability.
  • Clean driving record required.
  • Ability to bend, lift, push, pull and carry a maximum of 25 pounds.

Bachelor’s degree or equivalent experience preferred.

Credit Associate

Position Summary/Objective
Credit associate is responsible for maintaining current payment status of all accounts by monitoring and communicating with accounts and internal staff.  Reviewing and approving new and on-going credit for TriMark’s customers.
Essential Functions & Responsibilities
  • Process credit application to determine applicant’s credit worthiness.
  • Review aged accounts receivable and cash receipts daily reports to maintain current accounts.
  • Contact delinquent accounts to arrange for payment.
  • Maintain detailed and effective notes on all account matters including follow up on payment schedules.
  • Prepare recommendations for raising or lowering credit limits based on payment record.
  • Effectively interact with Company sales personnel on a daily basis.
  • Record/receive deposits daily and post in the financial system.
  • Research and resolve billing and payment discrepancies.
Competencies, Skills and Abilities
  • Firm but courteous telephone manner.  Ability to successfully manage delinquent accounts.
  • Strong general software skills.  Ability to learn all aspects of the Company’s proprietary software.
  • Ability to function effectively and cooperatively as a member of a team.
  • Exceptional organizational skills.  Able to accomplish assignments with minimal supervision.
Education & Experience
  • Bachelor’s degree in finance or accounting
  • Proven success in a commercial credit/collections position managing accounts in excess of 3 million dollars.
  • Proficiency with Microsoft Office, Word and Excel.
  • Experience with construction (AIA) billings and collections preferred.
  • Experience working with ERP systems such as Oracle JD Edwards.

Sales Support Manager

Position Summary/Objective
The Sales Support Manager will plan, direct and coordinate the support and administrative staff for TriMark Foodcraft ensuring rapid and effective response to internal and external customers. 

Essential Functions & Responsibilities
  • Proactively communicate and collaborate with external and internal customers to analyze and meet business and customer needs.
  • Manage administrative staff ensuring sales staff is provided with needed support. 
  • Effectively communicate both verbally and in writing to all levels of customers and staff.
  • Define and document administrative processes.
  • Responsible for managing time, schedules and time off for all direct reports.
  • Prepare and deliver staff reviews, disciplinary action and mentor and motivate staff.
  • Resolve customer complaints.
  • Actively participate in the day to day duties and responsibilities of the sales and sales support staff.  Including but not limited to order entry, website maintenance, scheduling and monitoring the delivery and installation of kitchen equipment, returns and resolving issues with customers and staff.
Competencies, Skills and Abilities
  • Proficient with Microsoft office, Word and Excel.
  • Ability to work quickly and efficiently in a fast paced environment; sense of urgency.
  • Highly motivated and organized.
  • Strong analytical skills.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of team members, executives, managers, and subject matter experts.
  • Experience working with ERP systems such as Oracle JD Edwards.
Education & Experience
  • Bachelor’s degree with courses in communications, math, finance and business or other relevant fields.
  • More than 5 years direct sales support experience is required.
  • 5 or more years’ experience managing a staff of more than 10 employees.
  • Prior sales, project management or logistics experience and certification are a plus.
  • Basic product knowledge of restaurant supplies or related foodservice experience is a plus.

Sales Support Specialist

Position Summary/Objective
The Sales Support Specialist effectively responds to customer and sales representative phone calls and e-mails.  This includes order entry, order status, deliveries, damages and repairs.  Sales consist primarily of restaurant supplies and equipment. Work with customer contacts as an advisor providing product information, availability of merchandise, pricing, delivery status, etc.

Essential Functions & Responsibilities
  • Communicates with sales team and customer base to obtain and process orders via computer-based order entry system or hand written special orders.
  • Processes service call requests.
  • Process return requests/pick-ups by customers and forwards to appropriate manager for approval.
  • Effectively communicates both verbally and in writing to all levels of staff and customers.
  • Assist with product roll-outs, sourcing and website maintenance.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Work with customers via phone, email and in person answering questions and taking orders for goods and services.
  • Retrieves messages via voice and e-mail as required. Responds in a timely manner to all messages.
  • Assist sales representatives with preparing sales quotes.
  • Work with the credit department to receive and process contract documents and payments.
  • Track purchases/orders by contacting manufactures and vendors to ensure timely delivery of goods and services.
  • Work with the sales team, installation and warehouse staff to ensure timely delivery and installation of products to our customers.
  • Arrange gifts/flowers and other details for customer grand opening celebrations.
  • Respond to last minute requests for products and services.
Competencies, Skills and Abilities
  • Outstanding phone etiquette and strong verbal communication skills
  • Basic product knowledge of restaurant supplies or related foodservice experience a plus; knowledge of china, glassware, & flatware a plus
  • Proficiency working with Microsoft Office, Word and Excel
  • Experience working with ERP systems such as Oracle JD Edwards
  • Prior sales building/account penetration experience a plus
  • Ability to work quickly and efficiently in a fast paced environment; sense of urgency
  • Outstanding customer service skills; ability to organize and follow-up timely with multiple priorities
  • Ability to problem solve for common inquiries
  • Ability to successfully contribute in a team environment.
Education & Experience
  • Associates degree or Bachelor's degree required
  • 3 + years’ experience in a sales, customer service or call center environment

Procurement Supervisor

Position Summary/Objective
Procurement Supervisor is responsible for buying the best quality equipment, goods and services for the Company at the most competitive prices.  This position will also negotiate with vendors for the purchase of materials, supplies, equipment and services for the Company.  Provide departmental oversight and category management.   
Essential Functions & Responsibilities
  • Identify new suppliers, agree to terms and negotiate supply agreements where appropriate, including discount structures and volume rebates at TriMark Foodcraft
  • Review, evaluate, and approve specifications for issuing and awarding bids
  • Prepare and process requisitions and purchase orders for supplies and equipment
  • Maintain records of goods ordered and received
  • Locate vendors of materials, equipment, or supplies and interview them in order to determine product availability and terms of sales
  • Ensure parts and materials are bought at the most competitive price and delivered on time for production
  • Work closely with shipping and receiving department to ensure proper supplies arrive
  • Performs other related duties and required and assigned
  • Work closely with Sales, Finance and Leadership
Competencies, Skills and Abilities
  • Strong negotiation skills
  • Solid decision making skills
  • Ability to multi-task, organize and prioritize work independently
  • Excellent phone etiquette with both internal and external customers
  • Provide excellent customer service
  • Experience working with ERP systems such as Oracle JD Edwards.
Education & Experience
  • Bachelor’s degree in a Business related field.
  • 5+ years’ experience in purchasing or related field.
  • 2+ years’ experience managing staff.
  • Proficiency with MS Office, Word and Excel is required.

Inventory Analyst

Position Summary/Objective
The Inventory Control Analyst is responsible for ensuring accurate inventory of product levels by managing internal stock movement and by monitoring goods received, product storage, order picking and packing and stock transfer transactions.  This position will manage the development and maintenance of all inventory control processes and procedures including returns, cycle counts, inventory adjustments and stock transfers, while supporting process improvement to enhance productivity in the warehouse.   

Essential Functions & Responsibilities
  • Manage the development and maintenance of an accurate and timely cycle count program
  • Facilitate proactive planning for optimized inventory levels
  • Understand the day-to-day operations and processes of the warehouse.  Perform and supervise cycle counts and investigate missing inventory.  Generate inventory adjustments in inventory system
  • Implement and manage inventory control procedures
  • Devise and implement strategy to control costs associated with inventory
  • Conduct daily reviews of pick ticket processing
  • Prepare and participate a full physical inventory annually; ensure the integrity of the inventory count
  • Manage inventory slotting process for more efficient picking rates and consolidation of inventory to maintain acceptable levels of location capacity
  • Make on going recommendations to improve processes, products and service
  • Trace history of items to determine reasons for discrepancies between inventory and records and recommend actions to resolve discrepancies
  • Review records for accuracy of information and compliance with established procedures and to determine reliability of inventory levels and prepare and distribute reports as required
  • Makes recommendations for layout of inventory storage areas, considering size, weight and related factors of items sold
  • Performs other related duties as required and assigned
Competencies, Skills and Abilities
  • Must possess an understanding of the entire fulfillment process, process flows, inventories, variances and counting techniques
  • Good negotiation skills with customer service-oriented attitude
  • Excellent written and oral communication skills
  • Highly organized and detail-oriented
  • Excellent analytical abilities to grasp the key points from complicated details
  • Must have the ability to effectively resolve problems and to prioritize work schedules
  • Work schedule week may vary including weekends
Education & Experience
  • Bachelor’s degree in business, supply chain or related field.
  • 3+ years’ proven experience and success in managing inventory in a high volume distribution environment
  • Proficient in MS Office (Word, Excel, Outlook)
  • Experience working with ERP systems such as Oracle JD Edwards.