Career Opportunity Application

Position: Sales Support Manager

Position Summary/Objective
The Sales Support Manager will plan, direct and coordinate the support and administrative staff for TriMark Foodcraft ensuring rapid and effective response to internal and external customers. 

Essential Functions & Responsibilities

  • Proactively communicate and collaborate with external and internal customers to analyze and meet business and customer needs.
  • Manage administrative staff ensuring sales staff is provided with needed support. 
  • Effectively communicate both verbally and in writing to all levels of customers and staff.
  • Define and document administrative processes.
  • Responsible for managing time, schedules and time off for all direct reports.
  • Prepare and deliver staff reviews, disciplinary action and mentor and motivate staff.
  • Resolve customer complaints.
  • Actively participate in the day to day duties and responsibilities of the sales and sales support staff.  Including but not limited to order entry, website maintenance, scheduling and monitoring the delivery and installation of kitchen equipment, returns and resolving issues with customers and staff.
 
Competencies, Skills and Abilities
  • Proficient with Microsoft office, Word and Excel.
  • Ability to work quickly and efficiently in a fast paced environment; sense of urgency.
  • Highly motivated and organized.
  • Strong analytical skills.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of team members, executives, managers, and subject matter experts.
  • Experience working with ERP systems such as Oracle JD Edwards.
Education & Experience
  • Bachelor’s degree with courses in communications, math, finance and business or other relevant fields.
  • More than 5 years direct sales support experience is required.
  • 5 or more years’ experience managing a staff of more than 10 employees.
  • Prior sales, project management or logistics experience and certification are a plus.
  • Basic product knowledge of restaurant supplies or related foodservice experience is a plus.

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