Career Opportunity Application

Position: Sales Support Specialist

Position Summary/Objective
The Sales Support Specialist effectively responds to customer and sales representative phone calls and e-mails.  This includes order entry, order status, deliveries, damages and repairs.  Sales consist primarily of restaurant supplies and equipment. Work with customer contacts as an advisor providing product information, availability of merchandise, pricing, delivery status, etc.

Essential Functions & Responsibilities

  • Communicates with sales team and customer base to obtain and process orders via computer-based order entry system or hand written special orders.
  • Processes service call requests.
  • Process return requests/pick-ups by customers and forwards to appropriate manager for approval.
  • Effectively communicates both verbally and in writing to all levels of staff and customers.
  • Assist with product roll-outs, sourcing and website maintenance.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Work with customers via phone, email and in person answering questions and taking orders for goods and services.
  • Retrieves messages via voice and e-mail as required. Responds in a timely manner to all messages.
  • Assist sales representatives with preparing sales quotes.
  • Work with the credit department to receive and process contract documents and payments.
  • Track purchases/orders by contacting manufactures and vendors to ensure timely delivery of goods and services.
  • Work with the sales team, installation and warehouse staff to ensure timely delivery and installation of products to our customers.
  • Arrange gifts/flowers and other details for customer grand opening celebrations.
  • Respond to last minute requests for products and services.
Competencies, Skills and Abilities
  • Outstanding phone etiquette and strong verbal communication skills
  • Basic product knowledge of restaurant supplies or related foodservice experience a plus; knowledge of china, glassware, & flatware a plus
  • Proficiency working with Microsoft Office, Word and Excel
  • Experience working with ERP systems such as Oracle JD Edwards
  • Prior sales building/account penetration experience a plus
  • Ability to work quickly and efficiently in a fast paced environment; sense of urgency
  • Outstanding customer service skills; ability to organize and follow-up timely with multiple priorities
  • Ability to problem solve for common inquiries
  • Ability to successfully contribute in a team environment.
Education & Experience
  • Associates degree or Bachelor's degree required
  • 3 + years’ experience in a sales, customer service or call center environment

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